This Privacy Policy explains what personal information pisoking collects from players in the Philippines, how that information is used, and the steps we take to keep it secure. By registering or using the platform, you agree to the practices described here.
When you register on pisoking, we collect the personal details you provide during sign-up, including your name, date of birth, email address, and contact number. This information is required to verify your identity, process your PHP transactions, and keep your account secure. We also collect data about how you use the platform — such as the games you play, the bets you place, and the pages you visit — so we can improve the experience for all Filipino players. Technical data like your device type, browser, and IP address is gathered automatically to help us maintain platform stability and detect unusual activity. We do not collect more information than is necessary for these purposes, and we do not sell your personal data to third parties for marketing.
Your personal information is used primarily to operate and maintain your pisoking account, process deposits and withdrawals in Philippine pesos, and provide access to all platform sections including Betting, Slot Game, Fish Game, and VIP. We also use your data to send you account-related notifications, such as transaction confirmations and security alerts — these communications are necessary for the safe operation of your account. Where you have opted in, we may send you updates about new features or promotions available on the platform. Usage data helps us understand which parts of the platform are most popular and where improvements can be made for players in the Philippines. All data use is limited to what is described in this policy, and we review our practices regularly to ensure they remain appropriate.
pisoking uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, so your account details and payment information are protected every time you log in or make a transaction. Access to personal data within our organisation is restricted to staff who need it to carry out their specific responsibilities, and all such access is logged and monitored. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. If you ever suspect that your account has been accessed without your permission, you should contact our support team immediately at [email protected] so we can investigate and take action promptly.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. Your data may be shared with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP deposits and withdrawals — but these providers are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information where required by Philippine law or in response to a valid legal request from a regulatory authority. In the event of a business transfer or merger, your data may be transferred as part of that process, and you will be notified in advance if this occurs. Outside of these limited circumstances, your personal information stays within the pisoking platform.
We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations under applicable Philippine law. Transaction records and account activity logs are kept for the minimum period required by financial regulations, after which they are securely deleted or anonymised. If you request that your account be closed, we will process that request and remove your personal data from our active systems within a reasonable timeframe, retaining only what we are legally required to keep. Data that has been anonymised — meaning it can no longer be linked back to you — may be retained indefinitely for analytical purposes. If you have questions about specific retention periods, you can reach our support team at [email protected] for clarification.
Under applicable data protection principles, you have clear rights over your personal information. Here is a straightforward summary of what you can request and how to exercise those rights.
You have the right to request a copy of the personal information we hold about you at any time. To make an access request, contact our support team at [email protected] with your registered account details and we will respond within a reasonable timeframe. We will provide your data in a clear, readable format so you can review exactly what information is stored on your account. There is no charge for a standard access request, though we may apply a reasonable fee if requests are excessive or repetitive. This right applies to all registered players on the pisoking platform in the Philippines.
If any of the personal information we hold about you is incorrect or out of date, you have the right to ask us to correct it. You can update certain account details directly through your account settings, or contact [email protected] if you need assistance with information that cannot be changed through the platform interface. We will action correction requests promptly and confirm once the update has been made. Keeping your information accurate is important for the smooth processing of your PHP transactions and account verification. If a correction affects your identity verification status, we may ask you to provide supporting documentation.
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Deletion requests can be submitted by contacting [email protected], and we will confirm whether your request can be fulfilled in full or in part. Please note that we are required by Philippine financial regulations to retain certain transaction records for a minimum period, so some data may not be immediately deletable. Where full deletion is not possible, we will explain which data must be retained and why. Once the retention period has passed, that data will be securely removed from our systems.
pisoking uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is being used so we can continue improving it for Filipino players. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us identify which features are most useful, but these do not collect personally identifiable information. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some parts of the platform work. For more detail on how we use cookies and what choices are available to you, visit the FAQ page where this is covered in plain English.
Last reviewed: 2025. This policy applies to all registered users of pisoking in the Philippines.
If you have any questions about this Privacy Policy or how pisoking handles your personal data, our support team is available around the clock. You can also visit the FAQ for quick answers, or create a free account to get started on the platform today.